Shipping & Return Policy
Last Updated: 01-03-2026
Thank you for shopping with Normandy Global. We aim to provide a smooth and reliable shopping experience. This Shipping and Return Policy outlines the terms and conditions related to product delivery, returns, and exchanges.
1. SHIPPING COVERAGE
Normandy Global delivers products across Bangladesh through authorized courier partners.
- Delivery service is available nationwide.
- Orders are processed on business days (Sunday to Thursday).
- Orders placed on weekends or public holidays may be processed on the next business day.
2. DELIVERY TIME
Estimated delivery times are as follows:
- Inside Dhaka: 1 – 3 business days
- Outside Dhaka: 2 – 5 business days
Please note that delivery times may vary due to courier delays, weather conditions, public holidays, or unforeseen circumstances.
3. SHIPPING CHARGES
- Delivery charges may vary depending on the delivery location.
- Shipping fees will be displayed at checkout before completing your order.
- Special promotional offers may include free shipping.
4. ORDER PROCESSING
Once an order is placed:
- You will receive an Order Confirmation message or email.
- After the order is dispatched, a Shipping Confirmation will be sent.
- Customers may be contacted to confirm order details before shipment.
5. DELIVERY CONDITIONS
Delivery is considered successful when the order is received by the customer or an authorized recipient at the provided address.
If delivery fails due to the following reasons:
- Incorrect address
- Customer unavailable at delivery location
- Refusal to accept the package
Normandy Global reserves the right to cancel the order or charge additional fees for re-delivery.
6. RETURN ELIGIBILITY
Customers may request a return or exchange under the following conditions:
- The product received is defective.
- The wrong item was delivered.
- The product has a manufacturing defect.
Return requests must be submitted within 24 hours of receiving the product.
7. RETURN CONDITIONS
To qualify for a return or exchange, the product must meet the following conditions:
- The item must be unused.
- The item must be in its original condition.
- The original packaging must be intact.
- The original product tag must be attached.
Normandy Global reserves the right to reject return requests that do not meet these requirements.
8. NON-RETURNABLE ITEMS
The following items may not be eligible for return or exchange:
- Items that have been used or damaged by the customer
- Products without original packaging or tags
- Products returned after the allowed return period
9. EXCHANGE PROCESS
If a return request is approved, customers may exchange the item for:
- A different size
- A replacement of the same product
- Another product of equal value (subject to availability)
10. REFUND POLICY
Refunds may be issued if a replacement product is not available.
Approved refunds may be processed through:
- Mobile banking (bKash, Nagad, Rocket)
- Bank transfer
- Store credit
Refund processing times may vary depending on the payment method.
11. DAMAGED OR INCORRECT ITEMS
If you receive a damaged or incorrect product, please contact our customer support team immediately with:
- Your order number
- Photos of the product
- A brief description of the issue
Our team will review the request and assist you with a return or exchange.
12. CUSTOMER SUPPORT
For any shipping, return, or exchange inquiries, please contact:
Normandy Global Customer Support
Email: support@normandyglobal.com
Phone: 01329 77 44 55
Website: www.normandyglobal.com