Terms and Conditions
Normandy Global
Last Updated: 01-03-2026
These Terms and Conditions (hereinafter referred to as the “Conditions”) govern the access, browsing, and use of the Normandy Global website and any purchases made through the platform.
By accessing or using this website, placing an order, or interacting with any service provided by Normandy Global, you acknowledge that you have read, understood, and agreed to be bound by these Conditions and our Privacy Policy.
If you do not agree with these Conditions, you should refrain from using the website or placing orders through the platform.
Normandy Global reserves the right to modify or update these Conditions at any time. Updated versions will be published on the website and will become effective immediately upon publication.
1. COMPANY INFORMATION
This website and its related services are operated under the brand name Normandy Global, an e-commerce fashion and lifestyle retailer operating within Bangladesh.
Unless otherwise stated, the terms “Normandy Global”, “we”, “us”, or “our” refer to the business entity operating the website.
Customer inquiries can be directed to:
Normandy Global
Email: support@normandyglobal.com
Phone: 01329 77 44 55
Business Address: 517/2, GRAND TOWER, ECB Circle, Dhaka, Bangladesh, 1206
Website: www.normandyglobal.com
2. ACCEPTANCE OF TERMS
By accessing the website or placing an order, you confirm that:
- You agree to comply with all applicable laws and regulations.
- You accept these Terms and Conditions in full.
- You agree that the Terms form a legally binding agreement between you and Normandy Global.
If you do not accept these Terms, you must discontinue use of the website immediately.
3. ELIGIBILITY TO USE THE WEBSITE
To place an order through the Normandy Global website, you must:
- Be at least 18 years of age, or
- Be using the platform under the supervision of a parent or legal guardian.
By placing an order, you confirm that you are legally capable of entering into a binding contract under the laws of Bangladesh.
4. USER ACCOUNT AND REGISTRATION
To access certain services or features of the website, users may be required to create an account.
When creating an account, you agree to:
- Provide accurate and complete information.
- Maintain the confidentiality of your login credentials.
- Accept responsibility for all activities that occur under your account.
Normandy Global reserves the right to suspend or terminate accounts that:
- Provide false information
- Engage in fraudulent activities
- Violate these Terms and Conditions
5. PERSONAL INFORMATION AND PRIVACY
All personal information provided to Normandy Global will be processed in accordance with our Privacy Policy.
By using this website, you consent to the collection and use of your personal data for purposes including:
- Order processing
- Customer service
- Delivery coordination
- Marketing communications (if consented)
You agree that all personal details submitted are accurate and truthful.
6. USE OF THE WEBSITE
Users agree to use the website responsibly and in accordance with applicable laws.
Users must not:
- Use the website for unlawful purposes.
- Submit fraudulent or false orders.
- Attempt to gain unauthorized access to the website or its servers.
- Upload or transmit viruses, malware, or harmful code.
- Interfere with the operation or security of the website.
Violation of these conditions may result in immediate suspension of access and possible legal action.
7. PRODUCT INFORMATION
Normandy Global strives to ensure that product descriptions, images, prices, and availability are accurate.
However:
- Product colors may vary depending on device screens.
- Packaging and design may differ slightly from images displayed.
- Minor variations may occur due to manufacturing processes.
Normandy Global reserves the right to correct any errors or omissions at any time without prior notice.
8. PRODUCT AVAILABILITY
All product orders are subject to availability.
If a product becomes unavailable after an order is placed:
- Normandy Global will notify the customer.
- A refund or alternative product option may be offered.
Normandy Global reserves the right to discontinue any product at any time.
9. ORDER PROCESS AND CONTRACT FORMATION
To place an order, customers must complete the online purchase process and confirm payment.
After placing an order:
- Customers will receive an Order Confirmation email.
- Once the order is dispatched, a Shipping Confirmation will be sent.
The purchase contract between the customer and Normandy Global is considered completed only after the Shipping Confirmation is issued.
Normandy Global reserves the right to refuse or cancel any order in circumstances including:
- Product unavailability
- Pricing errors
- Fraudulent transactions
- Suspicious activities
10. PRICING POLICY
All prices displayed on the Normandy Global website are listed in Bangladeshi Taka (BDT).
Prices may change at any time due to:
- Promotions or discounts
- Market conditions
- Pricing errors
If a pricing error occurs, Normandy Global reserves the right to cancel the order and refund any payment received.
11. PAYMENT METHODS
Normandy Global accepts the following payment methods:
- Cash on Delivery (COD)
- Mobile Financial Services (bKash, Nagad, Rocket)
- Debit and Credit Cards
- Online Payment Gateways
Payments must be completed before shipment unless using Cash on Delivery.
Normandy Global reserves the right to verify payments before processing orders.
12. DELIVERY AND SHIPPING
Normandy Global delivers products across Bangladesh through authorized courier partners.
Estimated delivery times:
- Inside Dhaka: 1–3 business days
- Outside Dhaka: 2–5 business days
Delivery times may vary due to courier delays, weather conditions, public holidays, or force majeure events.
Delivery is considered complete when the product is received by the customer or an authorized recipient.
13. DELIVERY ISSUES
If delivery fails due to:
- Incorrect address
- Customer unavailability
- Refusal to accept delivery
Normandy Global reserves the right to cancel the order.
Additional delivery charges may apply for re-delivery attempts.
14. RETURNS AND EXCHANGES
Customers may request a return or exchange if:
- The product is defective
- The wrong item was delivered
- The product has a manufacturing defect
Return requests must be submitted within 24 hours of receiving the product.
Returned products must:
- Be unused
- Be in original condition
- Include original packaging
- Include the original product tag attached
Normandy Global reserves the right to reject returns that do not meet these conditions.
15. REFUND POLICY
Refunds will be processed after the returned item is received and inspected.
Refunds may be issued through:
- Mobile banking
- Bank transfer
- Store credit
Processing time may vary depending on the payment method.
16. INTELLECTUAL PROPERTY
All content on the Normandy Global website including logos, product designs, images, text, and website layout is the intellectual property of Normandy Global and is protected under copyright and trademark laws.
Unauthorized use or reproduction is strictly prohibited.
17. LIMITATION OF LIABILITY
To the fullest extent permitted by law, Normandy Global shall not be liable for:
- Indirect or consequential damages
- Loss of profits or business opportunities
- Delivery delays caused by courier services
- Misuse of purchased products
Our total liability shall not exceed the purchase price of the product.
18. EXTERNAL LINKS
The website may contain links to third-party websites. Normandy Global is not responsible for the content, policies, or practices of third-party sites.
19. FORCE MAJEURE
Normandy Global shall not be responsible for delays or failure to perform obligations due to events beyond reasonable control including natural disasters, government restrictions, war, internet outages, or transportation disruptions.
20. COMMUNICATION
Customers agree that Normandy Global may contact them through:
- Phone
- SMS
- Website notifications
Such communications may include order updates, customer service responses, and promotional messages.
21. MODIFICATION OF TERMS
Normandy Global reserves the right to modify these Terms and Conditions at any time.
Changes will be published on the website, and continued use of the website indicates acceptance of the revised terms.
22. GOVERNING LAW AND JURISDICTION
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of The People’s Republic of Bangladesh.
Any disputes arising from these Conditions or the use of the website shall be subject to the jurisdiction of the courts of Bangladesh.
23. CUSTOMER SUPPORT
Normandy Global Customer Support
Email: support@normandyglobal.com
Phone: 01329 77 44 55
Website: www.normandyglobal.com