Privacy & Data Protection Policy
Last Updated: March 6, 2026
At Normandy Global (referred to as “we”, “us”, or “our”), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This policy outlines how we collect, use, and protect your data when you visit www.normandyglobal.com or make a purchase.
1. Information We Collect in Detail
A. Information You Provide Voluntarily:
Account Details: Full name, gender, date of birth, and account password.
Contact Information: Email address, primary phone number, and secondary contact (if provided).
Shipping & Billing: Complete physical addresses for delivery and invoice generation.
Communication Records: Records of your queries via our helpdesk, WhatsApp Business, or email.
B. Information Collected Automatically:
Device Data: Your IP address, device type (e.g., iPhone 15, Windows PC), and unique device identifiers.
Behavioral Data: Pages viewed, time spent on site, products added to cart but not purchased (abandoned carts), and click patterns.
Location Data: Approximate location based on your IP address to provide localized shipping rates or currency.
C. Financial Information:
We do not store full credit card numbers or bank login credentials on our servers. All payments are processed through encrypted third-party gateways (e.g., SSLCommerz, bKash, or Nagad) which comply with PCI-DSSstandards.
2. How We Use Your Data
We process your information based on the following legal and operational needs:
Order Fulfillment: To process payments, arrange shipping with logistics partners (e.g., RedX, Pathao, or Steadfast), and handle returns.
Customer Support: To respond to your requests via our SMS gateways or email.
Marketing (Opt-in): To send you updates on new garment arrivals, “Pohela Falgun” sales, or seasonal discounts via SMS and email.
Fraud Prevention: To detect and prevent fraudulent transactions or unauthorized access to user accounts.
3. Third-Party Data Sharing
We only share your information with third parties who are essential to our operations:
Logistics Partners: Your name, address, and phone number are shared with couriers to ensure successful delivery.
Marketing Tools: We use Facebook Pixel and Google Tag Manager to show you relevant advertisements based on your browsing history.
SMS Gateways: Local Bangladeshi providers to send order OTPs and delivery updates.
Legal Authorities: We may disclose your information if required by the Digital Security Act of Bangladesh or other applicable laws.
4. Cookies and Tracking Technology
We use cookies to enhance your shopping experience:
Essential Cookies: Required for the “Add to Cart” and “Checkout” functions to work.
Performance Cookies: Help us understand which garment categories are most popular so we can improve our inventory.
Targeting Cookies: Used to deliver relevant ads to you on social media platforms.
Note: You can choose to disable cookies through your browser settings, but some features of the Normandy Global store may not function correctly as a result.
5. Data Security and Retention
Security: We implement SSL (Secure Sockets Layer) encryption for all data transmissions. Our internal systems are protected by firewalls and access controls.
Retention: We keep your personal information only as long as you maintain an active account or as needed to fulfill tax and legal reporting requirements in Bangladesh.
6. Your Rights
Under global privacy standards and local consumer protection guidelines, you have the right to:
Access: Request a copy of the personal data we hold about you.
Correction: Ask us to update incorrect addresses or phone numbers.
Deletion: Request that we close your account and delete your data (subject to legal retention requirements).
Opt-out: Unsubscribe from marketing SMS/Emails at any time using the “Unsubscribe” link or by contacting support.
7. Contact Normandy Global
For any privacy-related concerns or to exercise your data rights, please reach out to our Data Protection team:
Office: 517/2, GRAND TOWER, ECB Circle, Dhaka, Bangladesh, 1206
Hotline: 01329 77 44 55
Official Email: support@normandyglobal.com